Frequently Asked Questions

What is Aucocoya?
Aucocoya is a scented candle and home fragrance brand designed to bring warmth, interesting, and elegance into everyday living.

How do I use the candle beads?
Simply pour the wax beads into a suitable heat-resistant container, insert the wick in the center, and light it. Make sure the wick stands straight and extends slightly above the wax beads.

Can I reuse the remaining wax beads?
Yes. Any unburned wax beads can be reused in another suitable container, making them practical and low-waste.

What type of container can I use?
You can use a heat-resistant glass, ceramic jar, vase, or candle holder. Please make sure the container is stable, clean, and suitable for candle use.

Are the candles safe to use?
Our products are designed for safe home use when used properly. Always place the candle on a stable, heat-resistant surface and never leave a burning candle unattended.

Do the candles produce black smoke?
Our candles are designed to burn cleanly when used correctly. To reduce smoke, keep the wick properly placed and avoid burning the candle in strong drafts.

How long does shipping take?
Shipping times may vary depending on your location. Once your order is placed, we will process it as quickly as possible and provide tracking information when available.

Can I return my order?
Yes, unused and unopened items may be returned within 14 days of delivery. Please contact us at info@aucocoya.com before sending anything back.

How can I contact you?
You can reach us by email at info@aucocoya.com or by phone at 1300262692.
Our customer support is available every day from 10 AM to 5 PM.